外贸人必备的外贸邮件模板

外贸业务员每天都有大量的邮件要回复，所以我们需要提前准备好外贸邮件模板来提高我们的工作效率，写出一封专业的外贸邮件对外贸业务员来说更是尤为重要的。

本文为大家准备了6个必备的外贸邮件模板，供大家学习参考。

一、收到首次询盘的回复模板

收到首次询盘的客户，我们一定要尽可能有针对性的回复，要让客户感觉到我们的重视，也能彰显出我们的专业，加大成交的可能性，

Dear xx.

Thank you for your interest in our company. Enclosed is the proposal that you requested, xxx is designed to help those companies who want to xxx. This low-cost machine is made in xx - the land of good quality machines.

This model sells well because: the price is competitive, the technology is state-of-the-art, there is a great demand for such a machine.

We hope that youwill soon join the growing list of companies that are selling our model xx.

If you would like more info, please contact us directly.

Best regards

XXX

二、收到订单，确认细节的邮件模板

首先要感谢客户的支持，表示收到了订单，我们会尽快跟进订单，需要尽快确认细节，没有问题的话就会尽快发货。

Dear XX,

Thank you so much for your great support on us.

We have received your order of XXX and we will work on your order as soon as possible, we just want to confirm the amount of the ITEM, did you order XXX pcs?

If nothing is wrong, we will ship them asap.

Best Regards

xxx

三、客户付款，告知已经收到了货款的模板

当客户付款之后，记得给客户发送确认订单的邮件，并且告知预计发货的时间。

Hi XX,

Your payment for XXX has been confirmed.

We will ship your order out within 7 working days as promised.

After shipment, we will send you an e-mail notifying you of the tracking number.

If you have any questions, please kindly let us know.

Thanks & Best Regards,

XXX

四、订单发货之后，通知客户发货的邮件模板

发货后记得呀通知客户货物当前的运输情况，附上订单号、发货单号、运输方式和发货日期。

Hi XX,

Thank you so much for your great support on us.

The item XXX you ordered has already been shipped out

You can track its progress with the following DHL tracking number: XXXXX. You can also track the delivery of your order directly here: XXXX.COM

It usually takes about 7 days for your order arrive,but as this is the shopping season, the forwarders are pretty busy and shipments may take lightly longer to arrive.

If you have any questions, please feel free to contact us

xxx

五、客户如果没收到货，回复邮件的模板

向客户解释没有收到货的原因，以及目前货物的最新状态，并表示我们会第一时间关注最新配送状况。

Dear XX,

Sorry for disturbing you, we tracked your shipping.

The package is now on the way to your place (it is now reaching your local delivery office).

Global shipping status may not update so promptly, usually it takes around 7-10 working days for shipping. Could you pls wait for a few more days? We will keep tracking for you, any news will inform you asap.

Your understanding will be highly appreciated.

xxx

六、提醒客户签收货物的邮件模板

货物处于签收状态，但是由于客户在忙或者其他事情没有确认收货，记得提醒客户去确认收货。

Hi XX,

The tracking information shows that you have received your order.

Please make sure your items have arrived in good condition and then confirm satisfactory delivery.

If you have any concerns,please reach us directly for assistance.

We aim to solve all problems as quickly as possible!

Thanks!

xx